FREE HOME DELIVERY & FREE SAMPLES

Ordering and Delivery

ORDER

You are welcome to make orders from this Website.  All orders made through this Website are in no difference to the situation where you make a purchase from our physical premise or from other retail shops in the market where we operate.  When you make an order by submitting it through this Website, you conform and affirm that you have read, understood and agree to the Terms and Conditions published on this Website.  

We currently accept Paypal, VISA and MASTERCARD credit cards for online purchases. All prices are in Singapore Dollars (SGD) and include Goods & Services Tax (GST) at the rate mandated by the Laws of Singapore. Prices are subject to change without notice.

DELIVERY

Products ordered from our Website will be hand delivered from our warehouse based on our current delivery schedule.  Our general plan is to have your goods delivered next day when the order is received before 10am.  In some cases, the delivery may be done within 3 working days. 

Our delivery charges will be shown upon checking out (before you make the payment).  We may offer free delivery for orders of certain value or specific products at our discretion. 

We can deliver to all addresses on Singapore mainland or Sentosa Island.Delivery to CBD area at peak hours will not be accommodated.  If you have special delivery requirements, please contact us prior making the order. 

Prior to delivery, our delivery person will make contact with you to give the estimated arrival date and time. 
Delivery times and schedules are subject to change without notice and we will attempt to make contact in the event delivery cannot take place in the prescribed time slots. 

Any unsuccessful delivery attempts due to the customer supplying incorrect information or not being available to receive the goods, we will provide a free second attempt.  For any further attempts, we will charge additional $10 for each additional attempt.  If you did not hear from us, most likely due to unsuccessful attempts to contact you due to incorrect contact detail or unavailability on your part, you are required to contact us.  For orders failed to deliver within 30 days, we consider the order as void.  For void order due to uncontactable on your part beyond 30 days, there will be no refund.  

YOUR SATISFACTION GUARANTEED 

For whatever reason, if our product doesn't meet your expectations, we'll be happy to offer you a replacement or refund.

Please let us know within 5 days upon receiving the goods, providing your reasons and/or exchange requirements.  As a fair treatment to our efforts, we require:

You will, at your own costs and arrangement, send goods to:

Address: 8 Kaki Bukit Road 2, Ruby Warehouse Complex, #03-15, Singapore 417841.
Phone:  +65 67422008

Please allow up to 5 working days for exchanges/refunds/credit notes to be processed once we receive returned goods. We will endeavor to keep you updated on the status of your exchange/refund/credit note.
If you have any queries regarding returns or refunds please feel free to contact us at care@pomefresh.com

RETURN, REPLACEMENT AND EXCHANGES

If there is a problem with your purchase, please Contact us within 48 Hours. You will need proof of purchase to be entitled to a refund, and we will only exchange, refund or credit an item if it does not meet the specifications or there is an unforeseeable problem with the product. Please be careful when ordering items, as we do not offer exchanges or refunds for products that were mistakenly purchased. Once an order is placed and delivered, items cannot be exchanged without a re-delivery fee being made by the customer.

When your order is delivered, you are required to check and ensure the conditions of the delivered goods are as expected.  You are expected to highlight any problems to the delivery person immediately.  
We guarantee that goods delivered are in good condition and are within validity period of the products.  Expired unconsumed products cannot be returned or exchanged.