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FAQ

    • What’s your return and refund policy?

      In Pomefresh, we want you to be satisfied with your order. If you are not satisfied with your purchase of our product, please e-mail us, using the contact page of our web site, with the following information: Your name, e-mail address, mailing address, phone number and a description of the product damage or call us at (65) 67422008 (during office hours).

      Any scratches, altered, blemished, or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or the items were already flawed during production. Original shipping charges and credit card fees incurred (if any) are not refundable.

      • Are you able to do home delivery?

        Yes, Home Delivery is available. Just give us a tinker and you will have Pomefresh products’ health benefits delivered to your doorstep. Make your Order Online Now!

        • Are your products all organic?

          No. Majority of our products are certified organic but not all. We state clearly on each product if it is certified organic. Even for those which are not certified organic, they are purely natural as this is what we believe in. Our products are lightly processed from truly natural ingredients. We ensure that our products are: No sugar added No preservatives used No coloring used No artificial flavouring used Why we do so? Becuase they do nothing good to our body though some may give you more visual and taste pleasure.

        • Otrimix Tab
          • How Much Fibre does an Otrimix meal provides?

            Otrimix Quick Cook provides 88 Calories (kcal); Otrimix Instant provides 100 Calories; Otrimix Soak & Cook provides 95 Calories. Yes, it is very low! Yet, the amount of food after preparation is equivalent to a full breakfast or a light meal – 250~300ml. Our goal is to provide a meal that is nutritious, full of health-promoting nutrients yet with very little calories.

            • How Much Antioxidants does an Otrimix meal provides?

              One should know that Antioxidants are not a single substance. There are many types of Antioxidant. With the common ones being Vitamin C, Vitamin E, etc. Most nuts and leafy vegetables contain antioxidants. A number of Ingredients used in Otrimix meals are known to be good antioxidants providers.

              For Otrimix Quick Cook and Instant, we specifically measure one type of powerful antioxidants: procyanidin oligomeric proanthocyanidin (OPC). The contents for OPC per meal is 50mg – this is equivalent to a Grape seed extract (OPC) pills available in health stores.

              Beside OPC, Otrimix meal also provide other types of antioxidants from organic flaxseed, fruits and nuts.

              • How Much Omega-3 does an Otrimix meal provides?

                One Otrimix Quick Cook or Instant meal provides 600mg of Omega-3, 200mg of Omega-6 and 200mg of Omega-9. The amount it provides is similar to that of an Omega-3 pill. There is no established ‘recommended daily allowance’ for Omega-3 oils. Considering the state of Omega-3 intake in general, our recommendation is almost ‘the more the merrier’. We do think that you should take in additional Omega-3 even after you have taken a Otrimix meal. A simple way to do so is to sprinkle a tablespoon of Barlean’s Flaxseed Oil on your Otrimix meal before eating!

                • How Much Calories are Provided in an Otrimix Meal?

                  Otrimix Quick Cook provides 88 Calories (kcal); Otrimix Instant provides 100 Calories; Otrimix Soak & Cook provides 95 Calories. Yes, it is very low! Yet, the amount of food after preparation is equivalent to a full breakfast or a light meal – 250~300ml. Our goal is to provide a meal that is nutritious, full of health-promoting nutrients yet with very little calories.

                  • What’s Otrimix’ uniqueness?

                    PomeFresh Otrimix is first of its kind in the market: it is a unique formulated grain mix that provides Omega-3, Antioxidants, Fibre and Minerals in an easy to cook meal. It is nutrients rich. Yet, it provides less than 100 Calories in a single sachet .

                  • Juice Tab
                    • Where is your juice manufactured?

                      PomeFresh pomegranate juice are manufactured in Georgia, is a country in Eurasia to the east of the Black Sea, most of which is located in the South Caucasus. The country has a diverse landscape and climate. Georgia is close to the Persian Gulf where pomegranate is said to be originated. Georgia has large natural habitat where huge quantity of pomegranate fruits grown wildly.

                      • How long can I keep the juice?

                        An unopened bottle of juice can be kept for up to 24 months from the date of manufacture, as stated on the label. An opened bottle can be kept for up to a week in the refrigerator. To be on the safe side, , we recommend that an opened bottle should be consumed within 5 days./p>

                        • Is PomeFresh juice organic?

                          PomeFresh juice is squeezed from the wildly grown pomegranate and bilberry fruits and are certified organic by IMO SCESp004.

                          • Are Bilberry and Blueberry the same?

                            Blueberry is certainly better known than Bilberry. They are very similar but they are not the same. Actually, both are not referring to a single species but several of them. Bilberry is a native of the temperate and subarctic regions in Europe. Blueberry is a native of North America. While Blueberry is mostly cultivated, Bilberry is hardly seen in cultivation but almost entirely grown wildly. And this is exactly why Bilberry is more prized – due to its rarity and natural entirety.

                            Bilberry has been used a traditional herb for thousands of years in Europe. Blueberry, on the other hand, is used as a food in the form of jam, pie, jelly and muffin. Modern researches have shown that Bilberry is high in antioxidants and is beneficial to various health conditions. Some properties seen in Bilberry may also been seen in wildly grown Blueberry. This again reaffirms that the benefits of wildly grown Bilberry are more than the generally cultivated Blueberry.

                            • Is it better to drink pomegranate juice than eating pomegranate fruits?

                              For most fruits, such as apples, nutritionists would recommend the fruits over the juice. That’s because you can have intake of more nutrients when you eat the whole fruits. This is not the case for PomeFresh pomegranate juice. PomeFresh juice is made from the whole fruit – including the skin. Pomegranate fruits have a thick leathery skin which is not suitable for human consumption. However the skin is the where most of the mineral and nutrients are. This is probably why traditional medicine such as Chinese Medicine uses the pomegranate skin as the medicine. When you eat the fruit, you can only eat the seeds and pulp, not the skin. When you drink PomeFresh juice, you take in all the nutrients including those from the skin. This is why taking PomeFresh juice gives more benefits than eating the fresh fruits.

                              • Does your juice contain preservatives?

                                No! We take pride that there is no preservatives added to the juice. To ensure safe consumption and a reasonable shelf life, the juice is bottled using pasteurization techniques from Europe. With this process, the glass bottled juice can be stored up to 24 months under room temperature without compromising its safety and quality.

                                • Does your juice use artificial coloring?

                                  No! The colour of the juice come naturally from the fruits

                                • Flax Tab
                                  • What is Flaxseed?

                                    Flaxseed, or Flax in short is a seed from the flaxseed plant. Flaxseed is believed to be originated in the Middle East since ancient times. It is now cultivated in many parts of the world especially in the past 1~2 decades due to more demands as people getting to know its health benefits. Countries such as Canada, United States, Australia, New Zealand and China are among major producers. Two main varieties are in the market: brown and golden. Though some producers deliberately position the golden variety as more superior but scientifically, their contents are having no known difference.

                                    Flaxseed is a rich oil seed. Flaxseed can be pressed mechanically to yield large amount of oil, called flaxseed oil or Flax Oil. Flax Oil is the richest source of ALA - Alpha-Linoleic Acid, the most basic Omega-3 oil which is the precursor of better known EPA and DHA Omega-3 oils.

                                    Beside Omega-3, Flaxseed and Oil are also good source of Omega-6, Omega-9 as well as Lignan and minerals. You can consume either or both flaxseed and oil regularly for best results.

                                    • What are Lignans?

                                      Lignans are natural plant chemicals. Flaxseed is the richest source of lignans. Lignans boost the production of a substance attached to oestrogen and carries it out of the body. Researchers believe that lignans have antioxidant properties. Flaxseed has 100 to 800 percent more lignans than any other grains or vegetables.

                                      • Why should I take Organic Flaxseed or oil?

                                        Barlean’s Organic Flaxseed Oil is cold-pressed, unrefined and certified organic. It is an excellent source of Omega-3 and also contains Omega-6 and Omega-9. A deficiency in either Omega-3 or Omega 6 EFAs is known to lead to poor health. Flax is nature’s richest source of Omega-3 and a plant chemical called lignans. Recent research show that lignans has strong cancer fighting properties which are very beneficial to people stricken with cancers or are concerned about them.

                                        • Is Omega-9 An Essential Fatty Acid?

                                          Omega-9 is not an essential fatty acid. This is because they can be created by the human body from unsaturated fat and are therefore not essential in the diet. The lack of a ω-6 double bond also keeps them from participating in the reactions that form the eicosanoids.

                                          • Is Flaxseed Oil the same as Fish Oil?

                                            Flaxseed oil is a plant-based oil high in Omega-3 (ALA). Fish eat plants and algae rich in Omega-3 ALA then convert the ALA to EPA and DHA in their bodies. Humans can convert ALA to EPA and DHA in their bodies too, especially if they reduce their consumption of Omega-6 oils and meat. In other words, you will have EPA and DHA in your body when you take flaxseed or flaxseed oil. The advantage of fish oil is that you take in EPA and DHA directly. The drawback of fish oil is that it is more expensive. There are also the pollutants the fish might take in while in the sea. Fish oil can also be a turn-off for people who do not like fishy taste. In addition to that, fish oil is a no go for people who are vegetarian.

                                            • What are natural sources of EFAs?

                                              The traditional sources of EFAs are fish, leafy green vegetables, nuts and vegetable oils. Vegetable oils commonly used in cooking are rich in Omega-6 fatty acids. Borage and Evening Primrose are also rich in Omega-6 oils. Fish and flax are rich in Omega-3 oils. Flax, by far, has the highest Omega-3 oil contents. Canola oil and walnuts have reasonably high levels of Omega-3 oil contents too.

                                              • What are EFAs and why do I need them?

                                                Like protein, vitamins and minerals, Omega-3 and Omega-6 EFAs (essential fatty acids) must be obtained in proper balance from food or supplements.

                                                + EFAs are needed every day by every cell in your body. Without a regular supply of EFAs cell membranes can ‘leak’ resulting in a range of health problems.

                                                + EFAs assist in transporting oxygen into your cells, increasing energy levels.

                                                + EFAs are used to create prostaglandins, hormone-like substances which regulate many body responses including vascular constriction, platelet aggregation and pain.

                                                + EFAs are important for the health of your cardiovascular and immune systems.

                                                + EFAs support brain development and function, particularly during pregnancy and childhood.

                                              • Coconut Tab
                                                • Is your coconut water from concentrate?

                                                  No. We believe strongly that the ideal healthy food should come fresh in their original form with minimum processing.

                                                  • Where is your coconut water from?

                                                    Our coconut water is produced from coconuts grown in the Philippines through sustainable farming supported by Australian expertise.

                                                    We work to better our coconut to achieve the best taste and nutrition.

                                                    • Is the coconut water raw?

                                                      Yes, we make the best effort to minimize process to our food products as we believe whaty nature gives is alway the best

                                                      • What are the key nutrients in coconut water that are considered good for health?

                                                        Coconut water is cholesterol free. It contains potassium that is higher than banana , the best known potassium food source. Potassium plays an important rule in regulating blood pressure and is good for the heart.

                                                        Coconut water is rich in easily digested carbohydrate in the form of sugar and electrolytes which provides perfect hydration. This is why coconut water is beamed as ‘Mother Earth’s Sports Drink’. Coconut water has fewer calories, less sodium and more potassium than most sports drink in the market. After all, it is nature’s magic drink, not man-made and filled with synthetic chemicals that does no good for our body.

                                                        • I heard that coconut contains high fat, is it healthy to drink coconut water?

                                                          Coconut meat does contain high amount of fats but not coconut water. Coconut water is very low in fats. It contains little calorie but a good amount of fibre and other minerals.

                                                          We may also point out that although coconut meat is high in fat, it is a medium chain fatty acid. Coconut fats (oil) is actually recognized as a health-giving oil.

                                                          • Can I freeze my coconut water?

                                                            You can but we don’t recommend as is for all juice products. You can chill it at around 4 degree C or add some ice before consumption if a cold drink is preferred.

                                                            • Is your coconut water added with sugar or other flavoring to have an enhanced taste?

                                                              Nothing is added to our coconut water. The slightly sweet taste is part of the natural taste of our coconut water. Some ask, if no sugar added, why is there 12g of sugar stated on the Nutrition Facts? One should know, as in many food especially fruit juices, there are natural sugars in every produce, even for vegetables. It is important to know that such naturally occurring sugars is different from added, highly processed sugar. Though we should avoid taking too much sugar-rich food, our emphasis should be on avoiding processed sugar in food.

                                                              • What is Black Fugus?

                                                                More commonly known as black fungus or by its Chinese name 黑木耳, it is an edible mushroom that is sold in its dried form and often used in Asian cooking. It is becoming more popular as a beneficial herb to improve your blood circulation, lower cholesterol and blood sugar levels amongst other benefits when consumed regularly. 1-cup serving of reconstituted black fungus has only 80 calories. It is a good source of riboflavin and Vitamin K. It also contains high levels of dietary fibre with other trace minerals such as iron, manganese and selenium.

                                                                Riboflavin (Vitamin B-2) provides support to your immune system and protects your body from the damage of free radical build-up thus slowing down the effects of ageing and decreasing the chances of cancer and heart diseases. Vitamin K helps to prevent blood coagulation. Trace minerals cannot be produced by our bodies and is obtained from food. Though only required in small amounts, they hold the keystones to our health. More people are also aware by now that dietary fibre is essential to facilitate bowel movements on top of lowering cholesterol and blood sugar levels.

                                                                Black fungus is a versatile food ingredient. It can be served as a salad, added to soups or in stir fries. Their crunchy texture and dark colour add an interesting layer of taste and visual to even the most basic dish. By itself, black fungus is flavourless and sugar-free. Instead, it soaks up the flavour of other food ingredients that it is cooked with.

                                                                • How to prepare black fungus for food?

                                                                  Dried black fungus needs to be reconstituted before it can be used. To reconstitute it, soak in clean and filtered water for 2 to 3 hours in a large bowl. Change the water at least once during the reconstitution and remove any wooden bits. Typically, 7 grams of dried black fungus can be reconstituted to give you one 1-cup serving. Reconstituted black fungus can be kept in an air-tight container in a chiller for 3 to 4 days.

                                                                  • Click to View Recipe: Black Fungus Salad with Japanese Miso
                                                                    • Click to View Recipe: Black Fungus Salad with Sesame-Seed Dressing
                                                                      • Click to View Recipe: Black Fungus With Vegetable Stir-Fry

                                                                       

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                                                                      As the old saying goes: knowledge is power. The more one gets to know how food influences our body, the wiser one can be in choosing the right food and achieve better healthy and well-being. Don't hesitate to ask should you have any queries. We are open to share what we learnt and what we practice.